CCS- CONTACT CENTER SYSTEM

Contact Center System – ensures operation in a distributed environment of a multi-divisional company (Multisight). Integrated electronic communication channels such as: telephone, e-mail, chat, sms, SIP telephone, Skype, ivr, ivvr, or fax allow creating flexible contact center environment adapted to the needs of any project.
Features:

• web browser-based operation and management of the system including user interfaces
• multi-purpose queuing
• ergonomically designed user panels
• advanced call scripter
• possibility to integrate the Contact Center system with external WorkFlow systems, domain systems and databases
• additional control module - an on-line monitoring module
• advanced recording system to record both voice and agent screens