SALES PROGRAMMES
Since the establishment of the company we have developed a number of reasonable and effective procedures which support efficient operation and sale of our partners’ products.
Telephone sales is a result of appropriate selection of candidates, staff training, active monitoring of calls and re-training. We listen, we draw conclusions and we train.
We understand the telephone sales as a process composed of the following:
- definition of project objectives and parameters to define the project effectiveness
- definition and adjustment of the sales process to logistics processes of the Customer/Partner
- integration of system tools to ensure smooth data exchange
- call scenario development
- determination of short- and long-term targets for sales groups
- database management to ensure highest customer penetration
- project budget management to minimize order acquisition costs
- call monitoring to model sales scripts
- three-stage sales quality verification process to avoid oversale
- maintenance of optimum motivation level among consultants
- current effectiveness control
- training programme for the consultants under the knowledge managementb process
- number of acquired customers
- customer acquisition costs
- value to be generated by the customers for our partner
- loyalty period of the customers acquired
Our results in acquisition process are measured by: