SALE OF INSURANCE AND BANKING PRODUCTS

5 years experience in selling insurance products through the phone channel

• protective insurance
• accident insurance
• health insurance
• property insurance

Banking products:

• credit cards
• accounts
• cash loans

• 420 000 insurance policies sold
• 80 000 banking products sold
• 5 200 000 phone conversations
• 360 phone sales representatives with an insurance agent license from the PFSA (Polish Financial Supervision Authority)
• 420 telemarketers certified by Insurance and Banking Partners
• effective Call Center system – high contact rate of 84% for mobile phones
• original phone sales representatives training and coaching system
• high remuneration and commission paid to the phone sales representatives and managerial staff
• process of monitoring and verifying sales quality and internal audit
• proven processes and procedures of managing the tele-sales campaign
• work support systems - On-line Reporting, Work-Flow, CRM, Billing
• flexible IT system – easy integration with the external systems of the Partners
• IT back-office (90 programmers) – IT company within the Capital Group